This role is ideal for Indian graduates seeking a stable, permanent clerical position in Public Sector Banks. Candidates who are proficient in their chosen State/UT's local language, possess basic computer literacy, and meet the age and eligibility criteria will find this a promising opportunity. It's particularly suitable for those who thrive in competitive examination environments and are looking for a career with good allowances and growth prospects in the banking sector across India.

Important Considerations

Candidates who do not hold a Bachelor's Degree in any discipline, lack basic computer knowledge, or fail to meet the age limits (20-28 years as on August 1, 2026, with applicable relaxations) should not apply. Individuals who are not proficient in the local language of the State/UT they apply for will be disqualified. This recruitment is not suitable for those seeking officer-level positions, as it is for clerical cadre posts. Furthermore, applicants must ensure they provide accurate information and valid documents, as any discrepancy will lead to cancellation of candidature.

Career Impact

Joining Public Sector Banks through IBPS CRP CSA XVI offers a prestigious and secure career path within India's vital financial sector. As Customer Service Associates, selected candidates will have opportunities for professional growth and advancement within the bank. The Common Recruitment Process (CRP) is a well-established and transparent selection mechanism, ensuring fair opportunity across the nation for a foundational role that can lead to long-term career progression in banking.

Note: This is a helpful, AI-generated overview designed to save you time. Always refer to the official PDF notification for complete and final details.

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About Institute of Banking Personnel Selection

The Institute of Banking Personnel Selection (IBPS) is an autonomous body established by the Reserve Bank of India, Central Financial Institutions, and Public Sector Banks. Its mission is to conduct recruitment processes for various banking roles.

IBPS has been mandated by participating Public Sector Banks to conduct the Common Recruitment Process (CRP) for Customer Service Associates (Clerical cadre posts) annually. This involves conducting Online Preliminary and Main Examinations, declaring results, and facilitating provisional allotment of shortlisted candidates to participating banks, adhering to government guidelines on reservation policy and administrative exigencies.

Job Posts

Customer Service Associate

Eligibility Criteria

Educational Qualification

Degree (Graduation) in any discipline from a University recognized by the Government of India or an equivalent qualification, as on 21.08.2026.
Candidates must possess a valid Mark-sheet / Degree Certificate indicating the percentage of marks obtained in Graduation while registering online.
Computer Literacy: Operating and working knowledge in computer systems is mandatory. Candidates should have a Certificate/Diploma/Degree in computer operations/Language, or have studied Computer / Information Technology as a subject in High School/College/Institute.
For Ex-Servicemen (who do not possess civil examination qualifications): Matriculate with an Army Special Certificate of Education (or equivalent in Navy/Air Force) after completing not less than 15 years of service as on 21.08.2026.
Candidates applying for vacancies in a particular State/UT must be proficient (reading, writing, speaking, and understanding) in the specified local language of that State/UT.

Age Limit Details

SC/ST: 5 years
OBC (Non-Creamy Layer): 3 years
Persons With Benchmark Disabilities: 10 years
Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM): Actual period of service rendered in defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST), subject to a maximum age limit of 50 years.
Widows, divorced women and women legally separated from their husbands who have not remarried: Age concession upto 35 years for General/EWS, 38 years for OBC, and 40 years for SC/ST candidates.
The relaxation in upper age limit to SC/ST/OBC (Non-Creamy Layer) candidates is allowed on a cumulative basis with only one of the remaining categories for which age relaxation is permitted.
The maximum age limit specified is applicable to General Category candidates and Economically Weaker Section (EWS) Category Candidates.

Check Your Age Eligibility

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Salary & Pay Scale

The basic pay scale for Customer Service Associate (CSA) is ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480.

In addition to the basic pay, CSAs will be eligible for allowances and perquisites as per the rules of the Participating Bank in force from time to time.

Central Govt Salary Calculator

Total Vacancies10074 Vacancies

Exam Syllabus & Pattern

The examination will be conducted online in two phases: Preliminary and Main Examination.

Preliminary Examination (Objective Test)

Sr. No.	Name of Tests	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	English Language	English	30	30	20 minutes
2	Numerical Ability	*	35	35	20 minutes
3	Reasoning Ability	*	35	35	20 minutes
Total			100	100	60 minutes

Candidates must qualify in each of the three tests by securing cut-off marks decided by IBPS. Adequate candidates will be shortlisted for the Online Main examination.

Main Examination (Objective Test)

Sr. No.	Name of Tests (NOT BY SEQUENCE)	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	General/ Financial Awareness	*	40	50	20 minutes
2	General English	English	40	40	35 minutes
3	Reasoning Ability	*	40	60	35 minutes
4	Quantitative Aptitude	*	40	50	35 minutes
Total			160	200	125 minutes

There will be a penalty for wrong answers in the Objective Tests: one-fourth or 0.25 of the marks assigned to that question will be deducted for each wrong answer. No penalty for blank questions.

Candidates must obtain a minimum score in each test and a minimum total score in the Online Main Examination for further process. Marks obtained in the Online Main Examination only will be considered for final merit listing.

Any changes to the examination structure will be intimated via the official IBPS website.

How to Apply

Candidates can apply online only. No other mode of application will be accepted.

Procedure for applying online:

Visit the official IBPS website (www.ibps.in), click on the "CRP CSA" link, and then select "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)" to open the Online Application Form.
Click on "CLICK HERE FOR NEW REGISTRATION" to register by entering basic information. A provisional registration number and password will be generated and displayed on screen, and also sent via Email & SMS. Candidates can use these credentials to re-open and edit saved data.
Candidates are required to upload their:
- Photograph
- Signature
- Left Thumb Impression
- A hand-written declaration (in English only, not in capital letters)
- Certificate as mentioned in Clause K (ix) - if applicable
- SSC/SSLC/10th Standard or Equivalent Certificate
- Live photograph (captured via webcam or mobile phone).
Candidates are advised to carefully fill the online application form as no change in uneditable fields (Name, Email ID, Mobile Number, State/UT for vacancy, State/UT for correspondence address, Permanent Address, Post, and Nationality) will be permitted after final submission. Use "SAVE AND NEXT" to verify details before "COMPLETE REGISTRATION".
The candidate should indicate the State/UT for provisional allotment on selection. This option, once exercised, will be irrevocable.
Digi Locker is integrated with the online application form for voluntary access to issued credentials/documents (Aadhaar, Educational Qualification Documents etc.) and information.

Mode of Payment:

Candidates can make the payment of requisite fees/intimation charges through ONLINE mode only (Debit Cards, Credit Cards, Internet Banking, IMPS, Cash Cards/ Mobile Wallets/ UPI). A printout of the e-receipt and online application form should be taken after successful transaction.

Candidates are strongly advised to apply well before the deadline to avoid website congestion issues.

Application Fee

Application Fees/Intimation Charges (Online payment from 01.08.2026 to 21.08.2026) are as follows:

Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates.
Rs. 850 /- (inclusive of GST) for all others.

Bank Transaction charges for Online Payment of application fees/intimation charges will have to be borne by the candidate.

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Official Links

Visit Official Website

Prepare Your Application Documents

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Job Analysis

AI-generated insights

Best-Fit Profile

Important Considerations

Career Impact

Note: This is a helpful, AI-generated overview designed to save you time. Always refer to the official PDF notification for complete and final details.

Job Posts

Customer Service Associate

Educational Qualification

Degree (Graduation) in any discipline from a University recognized by the Government of India or an equivalent qualification, as on 21.08.2026.
Candidates must possess a valid Mark-sheet / Degree Certificate indicating the percentage of marks obtained in Graduation while registering online.
Computer Literacy: Operating and working knowledge in computer systems is mandatory. Candidates should have a Certificate/Diploma/Degree in computer operations/Language, or have studied Computer / Information Technology as a subject in High School/College/Institute.
For Ex-Servicemen (who do not possess civil examination qualifications): Matriculate with an Army Special Certificate of Education (or equivalent in Navy/Air Force) after completing not less than 15 years of service as on 21.08.2026.
Candidates applying for vacancies in a particular State/UT must be proficient (reading, writing, speaking, and understanding) in the specified local language of that State/UT.

Age Limit Details

SC/ST: 5 years
OBC (Non-Creamy Layer): 3 years
Persons With Benchmark Disabilities: 10 years
Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM): Actual period of service rendered in defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST), subject to a maximum age limit of 50 years.
Widows, divorced women and women legally separated from their husbands who have not remarried: Age concession upto 35 years for General/EWS, 38 years for OBC, and 40 years for SC/ST candidates.
The relaxation in upper age limit to SC/ST/OBC (Non-Creamy Layer) candidates is allowed on a cumulative basis with only one of the remaining categories for which age relaxation is permitted.
The maximum age limit specified is applicable to General Category candidates and Economically Weaker Section (EWS) Category Candidates.

Check Your Age Eligibility

The basic pay scale for Customer Service Associate (CSA) is ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480.

In addition to the basic pay, CSAs will be eligible for allowances and perquisites as per the rules of the Participating Bank in force from time to time.

Central Govt Salary Calculator

SC2083
ST907
OBC (NCL)3039
EWS962
UR5462
HI (Hearing Impaired)131
OC (Orthopedically Challenged)117
VI (Visually Impaired)117
ID (Intellectual Disability)77
ESM (Ex-Servicemen)1071
DESM (Disabled Ex-Servicemen)376

Total Vacancies10074 Vacancies

The examination will be conducted online in two phases: Preliminary and Main Examination.

Preliminary Examination (Objective Test)

Sr. No.	Name of Tests	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	English Language	English	30	30	20 minutes
2	Numerical Ability	*	35	35	20 minutes
3	Reasoning Ability	*	35	35	20 minutes
Total			100	100	60 minutes

Candidates must qualify in each of the three tests by securing cut-off marks decided by IBPS. Adequate candidates will be shortlisted for the Online Main examination.

Main Examination (Objective Test)

Sr. No.	Name of Tests (NOT BY SEQUENCE)	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	General/ Financial Awareness	*	40	50	20 minutes
2	General English	English	40	40	35 minutes
3	Reasoning Ability	*	40	60	35 minutes
4	Quantitative Aptitude	*	40	50	35 minutes
Total			160	200	125 minutes

There will be a penalty for wrong answers in the Objective Tests: one-fourth or 0.25 of the marks assigned to that question will be deducted for each wrong answer. No penalty for blank questions.

Any changes to the examination structure will be intimated via the official IBPS website.

Candidates can apply online only. No other mode of application will be accepted.

Procedure for applying online:

Visit the official IBPS website (www.ibps.in), click on the "CRP CSA" link, and then select "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)" to open the Online Application Form.
Click on "CLICK HERE FOR NEW REGISTRATION" to register by entering basic information. A provisional registration number and password will be generated and displayed on screen, and also sent via Email & SMS. Candidates can use these credentials to re-open and edit saved data.
Candidates are required to upload their:
- Photograph
- Signature
- Left Thumb Impression
- A hand-written declaration (in English only, not in capital letters)
- Certificate as mentioned in Clause K (ix) - if applicable
- SSC/SSLC/10th Standard or Equivalent Certificate
- Live photograph (captured via webcam or mobile phone).
Candidates are advised to carefully fill the online application form as no change in uneditable fields (Name, Email ID, Mobile Number, State/UT for vacancy, State/UT for correspondence address, Permanent Address, Post, and Nationality) will be permitted after final submission. Use "SAVE AND NEXT" to verify details before "COMPLETE REGISTRATION".
The candidate should indicate the State/UT for provisional allotment on selection. This option, once exercised, will be irrevocable.
Digi Locker is integrated with the online application form for voluntary access to issued credentials/documents (Aadhaar, Educational Qualification Documents etc.) and information.